Tag Archives: customer service

How Mercedes create a wonderful buying experience

Buying a new car should be one of life's most exhilarating buying experiences. Anything that stops this being the case will loose sales. On the other hand anything that enhances

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Posted in Customer experience, Customers, Marketing | Tagged , | 2 Comments

How to make all employees more customers focused

Being customer focused and acting on what customers say is a challenge in many companies.  I recommend learning from an industry that does it much better than most - Retail.

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Posted in Customer centric | Tagged , , | Leave a comment