Monthly Archives: May 2014

Get the most from Speed Networking events

I was very cynical about speed networking but I realized that this was because, like many people, I had unrealistic expectations about what it could achieve. So let me give

read more

Posted in Customers | 1 Comment

Should I research Competitors?

It's easy to become a bit paranoid about competitors, especially when it seems like they are winning more business than you are. The temptation is to spend a lot of

read more

Posted in Customers | Tagged , | Leave a comment

What makes a good supplier great?

A great supplier is one who retains a larger than average percentage of existing customers and finds it easier than competitors to attract new customers.  But what is it that

read more

Posted in Customer surveys, Loyalty, Price | Tagged | Leave a comment

Your customers love you – or do they?

Many suppliers of products or services are over optimistic in thinking that their customers love them.  Perhaps this is because they don't asked customers what they really think about their

read more

Posted in Customer surveys, Loyalty | Tagged , | Leave a comment