Monthly Archives: February 2014

Help with business strategy

Lots of management teams are unsettled by the current "dynamic" business environment.  Some react by doing nothing and hoping things will just turn out OK. Rarely a good idea!  Others

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Is poor customer service a big problem

It could represent a big problem but I want to raise a "Not always" flag. What customers want is to be treated consistently. That can be consistently good or consistently

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Don’t cut costs across the board

In tough economic times it’s very tempting to cut costs across the board.  In the heat and urgency of the moment it's an easy thing to do. The problem is

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Why business plans succeed

Some of the most brilliant plans and strategies never get implemented. The problem is often communicating the strategy in a simple and easy to understand manner to a lot of

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Meeting customer expectations

One of the myths is that meeting customer expectations or providing a better customer experience means spending lots of money.  In a lot of situations it costs very little or

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